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Module 2
Planning:
Input
Goals
Input
goals involves handling the finances, personnel,
office space, etc, it could be put into effect by
following process,
- Development
of goals and their legitimisation (i.e., registration
of the agency under approved laws)
- Identification
and collection of funds;
- Recruitment
of professional and administrative staff;
- Recruitment
of volunteers;
- Acquisition
of office space and office materials i.e. chairs
, tables, typewriters, files, folders, etc;
- Formation
of governing and executive bodies;
- Development
of rules, regulations and procedures.
Output
Goals
The
output goals could be put into effect by the following
process:
- The
identification of the clients to be served:
What factors - geographical, financial, ethnic-
prescribe the target population of the agency.
- The
delineation of the needs to be served:
This area needs an explanation of such issues
as for example whether the organisation is going
to serve housing needs or credit needs, the educational
needs. Thus whether an organisation means to serve
only a particular need or a cluster of needs,
it is very desirable to identify them clearly.
- Provision
of specified quantity of services:
This area of effectiveness needs the development
of a production norm for each worker or position
as well as for the whole unit.
For
example:
- In
the case of family planning centre:-
The
quantity norms for each worker and for the centre
as a whole maybe worked out in the following areas:
- The
number of couples who are offered counselling
services;
- The
number of persons actually sterilised;
- The
number of cases attended to as follow-up;
- The
number of persons or couples actually contacted
to undergo sterilisation
- In
case of a Community welfare centre:-
- The
number of persons contacted in order to give information
about various services through individual contacts,
through group meetings, and through the distribution
of publicity material;
- The
number of persons who utilised these services;
- The
number of new services developed;
- The
number of new clients enrolled;
- The
number of educational and/or vocational sessions/meetings
conducted.
4.Provision
of a specified quality of services:
The
quality effectiveness area involves:
- A
classification of clients served;
For
example
A
family counselling agency may classify the clients
into the following categories: -
- Personal
adjustment problem: adults;
- Parent-
child problem;
- Environmental-
Educational stress (e.g. finances, housing etc.)
- Health
problems- reactions to mental and/or physical
illness, mental retardation, physical handicaps;
- Marital
conflicts
- Problems
with other relatives;
- Personal
adjustment problems of children;
- Others.
b.A
determination of the success rate for each category
of cases.
For
example
- Global
success rates i.e. the success of the organisation
as a whole.
- Success
rate under each problem-area.
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